Shipping and Delivery Policy

ListingLab sells digital products only. Nothing is shipped physically and there is no shipping fee.

Where you receive your order

On the website as a guest: on your private order page, which opens when you pay, and by email to the address you gave at checkout. Keep the order page link: it is the key to your item.
On the website, logged in: under your orders in your account. If you log in with Telegram, the bot also sends it to your chat.
In Telegram: in your chat with @ListingLabBot.

Every paid order has a PDF invoice: on the order page on the website, and in the chat in Telegram.

When it arrives

Instant delivery products are delivered automatically as soon as CHIP confirms your online banking (FPX) payment, normally within a minute, or straight away when you pay from your account balance.
Delivered by hand products are completed by our staff, who are alerted the moment your payment is confirmed. The item appears on your order page, or in the bot, when the order is done.
Invite products ask, after you pay, for the email address that should get the invite. The invite is sent to that address.
Each product page shows which kind of delivery it has.

Paying for an order

When you check out, the items in your order are held for you for 15 minutes.
If CHIP has not received the payment by then, the order expires, the payment page stops accepting payment and the items are released for other customers.
A payment is confirmed only by CHIP. Screenshots or payment slips are not accepted as proof of payment.

If your item has not arrived

Do not pay a second time.
On the website, open your order page and press I have paid - check now. In the bot, open the order and tap Payment already made. The store checks the payment with CHIP again.
If it still has not arrived, contact support with your order number.

Lost your guest order link? It is in the email we sent you. Otherwise contact support with the email address you used.

In Telegram, keep the bot unblocked: if you block it, delivery messages cannot reach you. Unblock it and contact support, and we will resend what we can.

Contact

On the website, open a ticket from your order page or the support page.

Telegram support: @SpaceTree1
In the store bot: open Help or an order, then Support, to open a ticket linked to your order.